1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.

3. Shipping costs, which are the cost of shipping the product, will be paid by the buyers.

4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the specifications specified in the order.

6. In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE FOR THE PURCHASED PRODUCT IS NOT PAID If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends. IF THE
PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer.
The Buyer may request that the order be canceled, the product be replaced with a similar one, or the delivery be postponed until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days of the cancellation.
If the buyer has made the payment by credit card and cancels, the product price will be returned to the bank within 14 days of the cancellation, but it is possible for the bank to transfer the money to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT The buyer will inspect the goods/services subject to the contract before receiving them; they will not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received will be deemed to be undamaged and intact.
The BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned with the product.

CANCELLATION PROCEDURES; You can cancel your order. If the order has not yet been delivered to the cargo company, you can send an e-mail to the e-mail address explaining the situation with your order number. Or you can call the support line during weekday working hours.

EXCHANGE PROCEDURES; For domestic orders, you can return the product you want to change within 14 days with the contracted cargo company and create a new order in the meantime and purchase it whenever you want. For international orders, you can return the product you want to change by covering the shipping fee within 14 days and create a new order in the meantime and purchase it whenever you want.
Damaged shipments: The user is obliged to check the shipment upon receipt to determine whether it has been damaged during transportation. If damage is detected in the shipment delivered to the user, the deliverer will prepare a damage assessment report upon the request of the User. This report, which will be signed by the User and the deliverer, will form a basis for the return request. The user has the right to request that the Products be replaced for a fee. Exchange requests regarding mechanical damage caused by the user will not be accepted.

RETURN PROCEDURES RIGHT OF WITHDRAWAL BUYER; may exercise his right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to him or to the person/institution at the address he indicated, without assuming any legal or criminal liability and without giving any reason, provided that he notifies the SELLER through the contact information below. The
products for which the right of withdrawal cannot be used are as follows:
· Products that cannot be returned due to their nature,
· Products whose prices are determined on the stock exchange or other organized markets,
· Products prepared in line with the requests of the consumer or clearly in line with his/her personal needs,
· Periodical publications such as newspapers and magazines,
· Products that spoil quickly or have a possibility of expiration,
· Printed products (Books, etc.)

The use of the right of withdrawal in the following products is subject to the condition that the packaging of the product is unopened, undamaged and unused:
· Products whose protective elements such as packaging, tape, seal, package have been opened after delivery; Products that are not suitable for return in terms of health and hygiene (underwear, swimsuit, cosmetics, etc.) cannot be returned.
· Portable computers and desktop computers (After the original operating system is installed, that is, after the computer is set up, no returns will be accepted.)
· All kinds of software and programs · DVD, VCD, CD and cassettes
· Computer and stationery consumables (toner, cartridge, ribbon, etc.)
· Phone credit orders

RETURN CONDITIONS

1. The return form sent together with the invoice can be filled out and sent to the contact address with a copy of the invoice by Cargo for a fee. In order for the products to be returned to be returned in a healthy manner, the title WILL BE RETURNED on A4 Paper can be added to the shipment. In order for the process to proceed properly, the Shipment code that can be obtained from the Cargo company should be kept. It should be ensured that the products to be returned are packaged properly and are in their original packaging separately. Adding a note explaining the situation to the returns will be useful in terms of speeding up the return process. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded to the Buyer.
2. Products that do not comply with the contract, Products subject to satisfaction guarantee and shipments damaged during transportation can be returned. This section regulates the details of the rules regarding the returns of products subject to satisfaction guarantee.
3. The Refund of the Product Fee is only valid for the first Product purchase and covers only a single Product sent to a single person/address, even if more than one Product has been ordered by the User. Packaging and shipping costs specified in item 12 of paragraph V above are not included in the scope of the Refund.
4. Refund is only possible if a return request is made in writing to the address specified by the Seller within the period specified on the Site. This period starts as of the day the User receives the Products. If the return request is to be sent by mail, the letter must be sent before the expiration of the period specified on the Site.
5. All packaging of the delivered Products (including used ones) must be sent to the address specified by the Seller within the period specified on the Site. Failure to send all packaging will result in the warranty being void and the Refund not being made.
6. The User who benefits from the Refund procedure has the right to request a fee for a maximum of one Product purchased. Other payments and expenses, including shipping costs, will not be refunded. If more than one Product is ordered, the average Product price will be calculated and the User will cover the shipping cost of the ordered Product. Packaging costs and the costs of sending back the returned Products and packaging are the responsibility of the User. The Seller does not accept cash-on-delivery shipments.
7. Only returns for Products that have been used in accordance with the Manufacturer's instructions will be processed.
8. If the User orders more than one Product for use over a long period of time and it is determined that these Products are ineffective within the first month, the User has the right to stop using them. If the User sends the other Products unopened to the address specified by the Seller during the Return of the First Product, the Seller will refund the costs of all unopened Products after deducting the shipping costs.
9. The minimum information that must be included in the return request letter is as follows: Information of the User who placed the order (User's name and surname, address where the Products were delivered, e-mail address and phone number), list of returned Products, dates when the use of the Products started and ended, detailed usage method and effects resulting from usage, how the return request is requested to be processed (repair or replacement of the Products or Refund of the Fee) and the bank account number to which the Refund will be made. Apart from this, the return request letter must be understandable and its content must be legible and must include a legible signature of the User. Return requests that do not contain the above information will not be processed.
10. The packaging of the Products returned by the User must be packaged in a way that will not be damaged. The User must only use packages or envelopes that will prevent damage to the packaging. The return procedure can only be carried out for Products and Product packaging that are not damaged during transportation.
11. Return requests are processed within 14 business days after they reach the address specified in the information note accompanying the Products sent. If the return request is accepted, one of the transactions of Refund or Repair/Replacement of the Products will be carried out automatically. The User can access information about the status of the return request sent via the e-mail address of the Seller on the Product label.
12. If the return request is accepted, the price of one Product purchased will be refunded to the bank account specified by the User in the return request letter by the Seller or another institution assigned by the Seller only by bank transfer. If the price of the Product purchased by the User has not yet reached the Seller, especially if the cash on delivery method has been used, the Refund transaction can be carried out by the postal institution, courier or shipping company on behalf of the Seller.
13. In case of payments made in advance using a credit card or debit card against orders, if the User initiates a chargeback process at his bank, the refund procedure will be suspended and the Seller will not process the refund request until the dispute is resolved. If the bank accepts the chargeback, such a User will not have the right to a Refund even if the warranty and refund request conditions are met.
14. Damaged shipments: The User is obliged to check the shipment upon receipt to determine whether it has been damaged during transportation. If damage is detected in the shipment delivered to the User, the deliverer will prepare a damage assessment report upon the User's request. This report, which will be signed by the User and the deliverer, will form a basis for the refund request. The User has the right to request the Products to be replaced free of charge and a Refund. Return requests regarding mechanical damages caused by the User will not be accepted.